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  • Improve safety and enhance quality of life for both residents and staff

    AeroletIn the past two years, care home providers reported 11,000 work related accidents in the UK. People handling is the most common cause of injury to staff, and low falls causing five fatalities and over 150 major injuries to residents. Yet many of these injuries to both residents and staff in care homes could potentially be avoided, for as little as £2.50/day. 

    “The transfer of residents from wheelchairs, or helping them transfer from a walking frame, to the toilet, is among one of the riskiest procedures because of the bilateral movement involved, and it is a procedure undertaken more than any other in the day: the average person goes to the toilet up to eight times a day! ,” explains Robin Tuffley, marketing manager at Clos-o-Mat, Britain’s leader in toileting solutions for disabled and elderly. “Relevant lifting equipment, such as an Aerolet toilet lifter, could actually help save residents’ lives, and reduce risk to both residents and staff.”

    Adds Robin, “Equipment such as the Aerolet, which help restore some or all of a person’s independence when toileting have the added, psychological and ‘beyond price’ benefits of enhancing the resident’s dignity, and reducing the carer’s provision of assistance in a basic, private function.”

  • Go to the loo to stay at home

    Palma SprayThousands of people could remain in their own homes, instead of going into residential care, and save £000s in costs - simply by changing their toilet.

    According to the Bladder & Bowel Foundation, incontinence is the second most common reason for older people to enter residential care. Research also highlights that there are over 425,000 people in care homes in the UK, of which over 50% suffer from some form of incontinence.

    “A wash & dry toilet in place of a conventional WC would ensure that many of those people going into care because of a bowel control problem could stay in their own homes: the toilet’s built-in douching and drying would ensure they were properly, hygienically and consistently clean,” observes Robin Tuffley, marketing manager at Clos-o-Mat, Britain’s brand-leader in wash & dry toilets.

    “The Bladder & Bowel Foundation itself says there is no reason why incontinence should be a reason for people to enter care. If people can be provided with assistive technology that addresses the cleanliness issue, it helps keep their independence and reduces the financial pressure on care provision, be it public or privately funded.

    “And we have proven that even if someone went into residential care just because they needed help to be clean after toileting, the Clos-o-Mat would cost less than 10% of the residential care cost.”

  • New centre’s ‘flagship’ status extends to accessibility

    The new Aberavon Leisure & Fitness Centre will transform the famous seafront into one of the most accessible in Wales- helped by its toilets.

    The £13.4m facility for Neath Port Talbot Council incorporates a pool with moveable floor, spin room, dance suite, sports hall, youth facilities, café and community rooms. Further helping set the centre apart are its toilets, which include two state-of-the-art assisted accessible facilities- Changing Places.

    Supplied by leading disabled toilet specialist Clos-o-Mat, and installed for main contractor Heron Bros. by mechanical engineers FP Hurley, the Changing Places mean anyone who needs a carer to help them go to the toilet will still be able to enjoy all the facilities on offer- in both the ‘wet’ and ‘dry’ areas of the Centre.

    Cllr Ali Thomas, OBE, Leader of Neath Port Talbot Council, observed, “The leisure centre is the latest in a series of improvements to transform the area. The Centre will have all the necessary modern facilities, and will be a focal point in enhancing our strategy for regenerating the whole area.”

    The Changing Places toilets at the leisure centre compliment a further facility in the area, at the new Port Talbot Parkway Station.

  • Don’t be “out on a limb” with personal care

    Ray EdwardsAs the UK sees the number of people undergoing an amputation reach record levels, a trail-blazing amputee is showing how to overcome the loss and live normally with assistive technology- even going to the loo.

    Ray Edwards MBE is now Britain’s longest surviving quad amputee- ie arms and legs amputated- when he lost the limbs through septicemia in 1987. But his loss has been other amputees’ gain, through his work for other charities and now his award-winning charity Limbcare (

    “It actually enhanced my life, I would have carried on doing my job as a builder and never thought about how I could help others” observed Ray.

     And whilst he has gone ‘above and beyond’ in activity- learning to fly, climbing Mount Kilamanjiro for charity, driving fast cars- he has learnt how to adapt in daily life, including going to the toilet.

     “When I was in hospital, they put me on a commode in the ward. It left an indelible impression on me, it was so degrading,” he explained. “Once I was discharged, I thought ‘there’s no way someone is going to be wiping my bum.’ It took me a few years to find what equipment was available.

     “I first had Clos-o-Mat toilets installed 18 years ago, and have only just had them replaced with the new Palma Vita model. It’s not just a product, it has the wow factor. It is sleek, and quiet.”

     Ray so appreciates the difference the Clos-o-Mats have made to his daily life that he has even had one installed in his holiday home in Lanzarote, and wants to include one in his planned Limbcare Wellbeing Centre, which will provide a support resource for limb impaired, their families, carers and friends.

     “The number of amputees is reaching record levels, and they are mainly ordinary people like me,” says Ray. “There are now some 100,000 amputees in Britain- diabetes is one of the main causes of amputation today. Whilst we receive support in terms of prosthetics, living daily life- even going to the toilet- is not necessarily something that gets addressed. That’s where my experience, and Limbcare, come in, helping people adjust, showing them what resources and equipment is available so they can remain as independent as possible.”

  • Cost-effective best value practice compliance with care act

    As the new Care Act comes into force (April 1 2015), care providers are being offered a solution that achieves compliance and simultaneously gives best value….

    Switching a conventional WC for a Clos-o-Mat Palma Vita wash/dry toilet meets two of the Eligibility regulations for care & support1, delivering the vision at the core of the Act- promotion of wellbeing and independence, for adult and carer. And its capital cost is amortised within five months, against the cost of providing a carer to help with toilet needs.2

    “Something as simple- and cost-effective- as changing a WC to a wash/dry toilet meets the Act’s guidance on so many levels,” explains Robin Tuffley, Clos-o-Mat marketing manager. “It improves wellbeing and independence physically and holistically, minimises the effect of disability or deterioration, improves the lives of carers physically and holistically, can address safe moving & handling, and supports the person to live as independently as possible for as long as possible.”

    Ellis BathroomThe Ellis family in Leeds prove the point. Both children suffer from muscular dystrophy, and have had, as part of a wetroom adaptation, a Clos-o-Mat installed. “It has made a huge difference to all of us! The children don’t need my help when they want to go to the toilet. They feel much more independent, and it’s nicer for them to have that privacy,” says their mother.

    1Care Act 2014 Care & Support Statutory Guidance section 6.107
    2Palma in its most commonly-speficied variant- with touch sensitive switch and 50mm plinth purchase price £2830; care support: care wages £7.80/hour, x 2 staff to take someone to the toilet 5 times/day @ 15mins/trip= 2.50 hours= £19.50 wages/day



  • Self-help extends right through to ‘spending a penny’

    A purpose-built Centre to provide therapy, exercise and support for people with neurological conditions is optimising client ability to self-help- right through to toileting.

    The MS Therapy Centre has just upgraded its WC facilities at the Mayfield Road, Huntingdon, centre, to enable anyone using their services to go to the toilet with little, or no, help. Its solution, after consultation with staff and clients, has been to install two Clos-o-Mat Palma Vita automatic shower wash & dry toilets.

    “The toilets have been such a good buy we are now fund-raising to install another in our third disabled toilet at the Centre,” Centre manager Fiona Arthurs said. “We wanted something that anyone could use, either able bodied or disabled, with minimum of fuss, and our disabled users had to be convinced it would provide what they needed. Those with limited movement appreciate the side flush bars, as they can use their elbow to use the toilet, negating the need for help, which increases their confidence and self-worth.

    “We thoroughly investigated the options on the market, but felt the Clos-o-Mat best met all our members’ needs, with the peace of mind of after-sales service: in fact, we had a slight problem with one of the toilets, but the engineer came out speedily, sorted the problem immediately and took the time to explain to some clients who had not seen the toilet before how it worked.”


  • Recognising the value of good school hygiene facilities

    A vital but often overlooked school facility is being put into the spotlight with the introduction of a new award scheme.

    Rose Hill

    Department for Education guidelines require that every school has a hygiene room, to accommodate the needs of the 3/4million disabled children in mainstream and special schools, the needs of the 1 in 12 children who have continence issues, and the need of every other child who may have a toilet ‘accident’ at school.

    In an effort to ensure the rooms do not follow the perception of standard school toilets, the Loo of the Year Award scheme, in partnership with Clos-o-Mat, has introduced a new Hygiene Room Award for 2015.

    The Award features entry categories for the best school hygiene room in each country of the UK, with an ultimate British Award for the best in the nation. Primary and secondary schools and academies which must meet at least the minimum standards of Education (School Premises) Regulations 1999. Entrants will receive an unannounced inspection visit from an experienced inspector and receive an Awards grading judged against up to 100 criteria.

    Explains Kelvin Grimes, Clos-o-Mat Hygiene Room Project Manager. “Whilst the concept of a hygiene room was developed to address the needs of disabled children, a recent survey1 highlighted that many children, some in their teens, were still unable to use a toilet on their own. And we can all remember someone at school who had a toilet ‘accident’ and needed cleaning beyond a wipe with toilet tissue…..

    “Hygiene rooms, like ‘conventional toilets’, are a day-to-day part of school life, and a key part of a child’s ability to be hygienic and as independent as possible. We want their importance in the world of ‘away from home’ toilets to be recognized, hence our sponsorship of this new 2015 Loo of the Year Award.”

    Establishments can enter their hygiene room for the Award here

    1Sky News 2014


  • Child support

    Research shows that using functional rooms- including the toilet-is the second biggest problem for families with a severely disabled child. It also impinges on the child’s self-care skills1.

    Yet simple, cost-effective paediatric adaptations could overcome the problems and change the families’ lives for the better. Clos-o-Mat, Britain’s leader in disabled toileting aids, has developed a range of toilet supports that, combined with its top-selling wash/dry Palma Vita toilet, give the child or young adult the ability to go to the toilet with little- or no- help.

    The Clos-o-Mat paediatric range can accommodate children as small as 30ins/0.762m, up to young adults. All the accessories have been purpose-designed to correctly position and support the user over the Palma Vita, yet be easily removed to allow the toilet to be used by other members of the family, and changed for other support systems as the child grows, becomes an adult.

    COM UserSays Robin Tuffley, Clos-o-Mat marketing manager. “One child in 20 under the age of 16 is disabled- a 62% increase in the past 25 years. We go to the toilet eight times a day: no wonder- as the survey shows- that it has a huge impact on daily life, and is a growing issue for families with disabled children. Our range has been developed to evolve with the child, so potential issues in their learning to use new equipment are kept to a minimum.”

    The company’s products and philosophy are proven in practice.

    Occupational Therapist Amanda Foye specified a Palma Vita with a Colombia child support system for Sebastian Parkhouse, who has spastic Quadriplegia, cerebral palsy and learning difficulties with global development delay. She elaborates, “The Clos-o-Mat is just one element, but a vital one, in the long-term vision of helping Sebastian be as independent as possible. In the long term he will be able to ‘go’ on his own but even now it improves hygiene for him and his carers.”

    Daniel Tennant, aged 5, has upper limb deficiency; he has a Palma Vita with a Rifton paediatric system at home, with the same now installed at his school. Mum Stephanie says, “The Clos-o-Mat allows him to go to the toilet on his own, the same as everyone else.”

    Clos-o-Mat’s paediatric range is complimented by accessories for bariatric and adult users, which mean almost 150,000 permutations exist to enable precise tailoring to individual needs, at initial purchase, and as their needs change over time.

    1 Every Disabled Child Matters survey into housing needs


  • People power

    IIP LogoTotal Hygiene, the company behind the brand-leading Clos-o-Mat marque, has joined Britain’s business elite.

    The Manchester-based, family-owned organisation has achieved the Silver Investors In People award. Only 800 companies in the UK have gained that high standard, and none in its sector of provision of wash/dry toilets and associated equipment for disabled and elderly people. Its success follows its attainment of the Standard Investors In People grade in 2014, two categories below its latest rating.

    Palma Vita

    Adele Entwistle, Total Hygiene Resources Director, said, “We are thrilled with our Investors In People assessment, especially as we only attained the entry-level Award last year. It demonstrates the quality of our staff throughout the business, and their commitment to bettering themselves as a team, and therefore the company, to deliver best practice.

    “Business to us is all about people. What we supply is literally life-changing for our customers, so it is especially important that every aspect of the business recognises, and is committed to, giving its best.”


  • Optimum personalisation

    Palma VitaWhen it comes to people’s personal hygiene, one size does NOT fit all.

    Now, the brand-leading Clos-o-Mat Palma Vita automatic shower (wash and dry) toilet and latest addition to its accessory range mean almost 150,000 permutations exist, to enable precise tailoring to individuals’ exact requirements. Add in the wall-hung Clos-o-Mat Lima Vita and height adjustable Lima Lifter, and the variations increase by an additional 2000.

    “No other automatic shower toilet has even a handful of options,” says sales director Mark Sadler. “Everyone is different, even people with the same disability will have differing requirements so they can go to the toilet with as much independence as possible. To us, it is therefore logical to offer as wide a choice of accessories as possible, so the toilet works in delivering independence and dignity, whether the user is male or female, adult or child, both initially, and as users’ needs change over time.”

    The Palma Vita options include height, douche, seats, flush methods, and support systems, all of which can be fitted from the outset, or retro-fitted. The toilet can be used with shower chairs and toilet lifters too.


  • ‘Lifetime’ solution

    Bonaer Care HomeCare providers can deliver best value by thinking long-term….

    Research shows that 25% of households with a disabled person need a home adaptation, with bathrooms being the most common need; ½million households in need of a modification required some kind of toilet adaptation(1). Alongside that, care assessors know that people’s need change over time, often requiring the initial adaptation to be altered.

    “The cost-effective solution if an automatic/ wash and dry toilet is required is a Palma Vita,” maintains Clos-o-Mat sales director Mark Sadler. “Its cost equates to less than 25p/day(2).

    It is the only WC of its kind developed specifically for disabled people. It is the only toilet of its kind that can be easily accessorised to evolve to users’ changing needs of time- it has over 150,000 permutations!

    “Further, we are the only manufacturer to provide, in-house, commissioning and after-sales service & support. By commissioning the unit, we can verify it is properly and securely fitted to withstand years of use, especially if transfer from a wheelchair is involved, which inevitably exerts significant loading on brackets and fixings; we can fully explain and demonstrate to the user how it works.

    “On the basis that we have Clos-o-Mats still in daily use 30 years after being first installed, the cost of providing the unit works out at less than 46p/day! No other wash and dry toilet on the market has such proven longevity and value for money.”

    1. English Housing Suvey
    2. Purchase price of a Palma Vita with plinth and touch-sensitive switch approx. £2500 ÷15 years



  • Changing Places take off….

    Britain’s best airport now offers the best facilities for disabled travellers too, with the opening of three Changing Places toilets.

    Manchester Airport

    Manchester Airport has created the special facilities, for people who need the help of a carer for their personal hygiene, airside, in each of its three terminals, as part of its commitment to delivering a world-class customer experience.

    Tricia Williams, Manchester Airport Customer Services Director, explained, “ I saw a presentation by Changing Places campaigner Tony Clough, and it really touched me: in this day and age, no-one should have to put someone they care for on a toilet floor to clean and change them, and that is the reality if there is not a Changing Places toilet. We are committed to delivering best practice, and to us, Changing Places toilets help ensure we meet the needs of as many travellers as possible.”

    The Changing Places toilets are clearly signed throughout the terminals, and are easily accessed, simply by using the telephone strategically located outside each of the facilities.


  • Complete approach to visual understanding

    DoucheSelection and specification of appropriate, inclusive bathroom facilities is improved with new, visual explanations.

    Clos-o-Mat, the UK’s leading supplier of fully accessible toilets, bathrooms and washrooms, has devised an innovative approach to helping specifiers and users understand technologically-advanced equipment- online animation.

    Simply click here and then people can see the company’s range of height adjustable changing tables, wash basins, shower seats, its top-selling Clos-o-Mat wash and dry toilet, and a complete Changing Places accessible toilet facility brought to life.

    “We all know how it helps to actually SEE how a product works, especially when it is something different to common understanding. But it is not always possible- or practical- to visit a showroom and see it in action, or in a ‘real life’ setting. Our animations give a realistic, three dimensional view of the products and show how they work, without having to leave the comfort of your office or home,” explains Clos-o-Mat marketing manager Robin Tuffley.

    He adds, “Initial reaction has been extremely positive, especially with the Changing Places toilet: this accessible washroom is still a comparatively new concept, and the animations are really helping operators of public environments understand what it is, and how it differs from a conventional accessible toilet.

    “Similarly, people needing a Clos-o-Mat toilet for the first time can get a better understanding of it, and how it can help reduce- or remove- their reliance on a carer for intimate personal hygiene.”

    Clos-o-Mat is the UK’s oldest and biggest supplier of specialist disabled toileting solutions. Founded 50 years ago, the company has now supplied over 40,000 of its Clos-o-Mat brand of wash and dry toilets, many of which are still in daily use up to 30 years after first being installed. Clos-o-Mat offers a complete range of accessible bathroom/ washroom equipment for domestic, commercial and public environments.

  • Highlighting enhanced independence & dignity

    Palma VitaNew research shows some 3/4million people in the UK specifically itemise a toilet adaptation as something they need.

    The latest English Housing Survey Households Report maintains approx. 700,000 households say they needed either a special toilet seat or other aid to use the toilet. Other research further highlights that being able to go to the toilet with little or no help has a significant impact on people’s perception of remaining independent and dignified.

    As the UK’s leading provider of disabled toileting solutions, for in and out of the home, Clos-o-Mat has developed a complete package of products to enable precise tailoring to individual requirements. And to help users and their care teams understand concept and impact on daily life, the range will all be demonstrated, and working, at Naidex 2014 (NEC Birmingham April 29- May 1).

    The Clos-o-Mat Palma Vita automatic shower (wash and dry) toilet, Lima Lift height adjustable wash and dry toilet, Aerolet toilet lift, and a height adjustable changing bench, will all be on stand B80 at the show.

    “Enabling someone to go to the toilet without help, safe in the knowledge they will be properly clean afterwards, has a major, positive impact on their independence and dignity. It also has a big impact for carers,” says Robin Tuffley, Clos-o-Mat marketing manager. “We know from the tens of thousands of existing customers that the concept of a toilet that washes and dries you can sound weird to people used to conventional WCs. It often helps to actually see something tangible, hence our focus at Naidex on enabling people to see and touch: once they understand it, their attitude is transformed! And research and case studies show that investment in a suitably adapted home that enables independent living usually pays for itself within a year!”

    Clos-o-Mat is the UK’s biggest provider of toileting solutions for disabled and elderly people, with its range proven over more than 50 years’ manufacturing and supplying the domestic and commercial care sectors. Many of its 40,000+ wash and dry toilets are still in daily use more than 30 years after first being installed. The company is unique in offering- in house- design advice, supply, installation, commissioning and after-sales technical support, service & maintenance.

  • Council acts on public requests to create premier regional shopping destination

    Stoke Bus StationStoke-on-Trent City Council has taken innovative steps to make its £multi million town centre redevelopment open to all…..

    As part of the City Renewal programme aimed at transforming the centre into a premier regional shopping destination, the Council commissioned a ‘state of the art’ new city centre bus station. To optimise its ease of use by travellers, architects Grimshaw designed a semi-circular enclosed passenger concourse along which are facilities including a Changing Places toilet, included at the request of both the Council’s access officer and local people.

    The facility is larger than a conventional ‘disabled’ toilet, and features additional equipment to enable practical and hygienic use by people who need the help of a carer.

    Supplied and installed by /Clos-o-Mat, the UK’s leading supplier of disabled toileting solutions and sponsor of the Changing Places campaign, the equipment includes a mobile, height adjustable changing bench and ceiling track hoist, as well as standard accessible toilet fixtures of a wash basin, WC, and grab rails.

    Stoke City Council asked the community what people would like to see in the new bus station, and a Changing Places toilet was specifically requested. One lady said, without it, she wouldn’t be able to take her son out, and enjoy the day to day activities most people take for granted. Under BS8300: 2009, it is also good practice to include a Changing Places facility in new building to which the public have access.

    The Changing Places campaign calls for ‘bigger and better’ accessible toilets that enable people who need the help of a carer to have the space, and equipment, to undertake personal hygiene in an appropriate, clean environment when away from home. Since the campaign began, over 400 have been opened at venues across the UK.

    Clos-o-Mat has a proven track record on the supply and installation of fully accessible toilets, including a substantial number of Changing Places facilities. Its ability to deliver design advice, supply, installation, commissioning and maintenance across the ambit of accessible toileting equipment, including the Clos-o-Mat wash and dry (automatic) toilet, means it is uniquely positioned to simplify the whole process for forward-thinking environments to which the public have access.

  • On the move…with his toilet

    Donnellon FamilyOne man is so impressed with his toilet, he even took it with him when he moved house.

    Thalidomide Kevin Donnellon (52), has moved from a flat to a bungalow in Bundellsands, Crosby, to give him and his young family more space. Whereas most people, when they move, leave bathroom fittings behind, Kevin insisted one item that HAD to move too: his Clos-o-Mat automatic (wash and dry) shower toilet.

    “The bungalow will be a forever home, for me, my fiancee Angela and our daughter Daisy- and my Clos-o-Mat! I just couldn’t be without it,” he says. It gives me so much independence and dignity. I have stunted arms so would not be able to clean myself after toileting. The Clos-o-Mat does all that for me.

    “And even better, this time I will have TWO toilets! The lady selling the property kindly let me organise to have a Clos-o-Mat fitted in the cloakroom before we moved in. My existing one will go back to Clos-o-Mat’s factory in Manchester to be refurbished, and then will be installed in the bathroom when we refurbish it in the spring: it only needs a new pump and a couple of other small parts, which is amazing considering that I have had it over 20 years!”

    The Clos-o-Mat looks like, and can be used as, a conventional WC, and has in-built douching and drying. Simply retaining pressure on the flush pad triggers simultaneous flushing and warm water washing, followed by warm air drying. Thus the need for manual cleaning with toilet tissue, and hand: body contact, is eliminated, improving hygiene, cleanliness, and the user’s dignity and independence.

    COMAdds Kevin, “The Clos-o-Mat has been a godsend. It gives me back my dignity as I don’t need someone to help me when I go to the toilet, and it gives me the confidence that I am properly clean- if you are reliant on a carer, you are never sure if they have cleaned you as well as you would like: it’s not pleasant for you or them.”

    Since the original Clos-o-Mat was launched 50 years ago, over 40,000 of the brand’s variants, including the latest Palma Vita, have been installed in the UK, some of which are still in daily use 30 years after first being fitted. Clos-o-Mat is the only supplier in the sector that can offer in-house design advice, supply, installation, commissioning and service of its equipment.


  • Local health care services transformed- through to the toilets!

    Finchley HospitalA state of the art LIFT project is delivering quality facilities for all- including its disabled toilets.

    The new, award-winning £28m, 9500m2 patient centred designed Finchley Memorial Hospital provides a ‘one stop shop’ for primary care in ‘fit for purpose’ premises. The suitability extends right through its toilet facilities: the hospital features a Changing Places toilet for disabled users.

    Supplied and installed by Clos-o-Mat, the UK’s leading disabled toileting solutions provider, the Changing Places room is for use by people who need the help of a carer to go to the toilet. Giving more space, the facility also has additional equipment beyond a toilet and washbasin, including a height adjustable washbasin and height adjustable mobile adult sized changing bench. It is strategically located on the hospital’s ground floor, which contains all day clinical activity, by the hospital’s main reception.

    The site project manager explained, “The Changing Places toilet was recommended by our disability consultant at the design stage, and whilst we have all the other usual disabled facilities, we could see the value of it. There is a significant number of people using the hospital, whether for care or visiting, who may need the additional facilities a Changing Places toilet offers. It helps reinforce Finchley Memorial Hospital’s status as patient care centred.”

    Added Robin Tuffley, Clos-o-Mat marketing manager, “One in 284 people in the UK need a Changing Places toilet. Whilst the number now open to the public is growing daily- over 500 are now available in venues across the country- Finchley Memorial Hospital is one of only eight hospitals in the UK that has installed one.”

    Finchley HospitalSince the Changing Places concept was developed, over 500 have been installed across the UK, with Clos-o-Mat being the leading supplier. The company is unique in being able to offer, in-house, design advice, supply, install, commissioning and ongoing service/maintenance, backed up by in-house project management of a Changing Places toilet or hygiene room. Clos-o-Mat has used its expertise in the field to produce a white paper on Changing Places toilet provision in the healthcare sector, available for download, click button below.

    [small-button color="blue" link="index.php/downloadpage/white-papers.html"]White Paper Downloads[/small-button]


  • Total solution to help housing meet disabled needs

    HabintegHousebuilders and housing providers are being given a simplified means to build and/or refurbish to the specific needs of over 10million people.

    A new report into disability in the UK* highlights that there is a shortage of housing specifically designed for disabled people; currently, 6million households contain at least one person with a disability, and of those, 1.5million need specially adapted accommodation. Further, of the four features+ considered to make a home ‘visitable’, over a quarter (6 million) of existing homes did not have even one of those elements.

    Total Hygiene, the UK’s leading disable toileting solutions provider, has developed a package whereby it will provide design advice, supply, install, and commission appropriate bathrooms, wetrooms and toilets, to ensure the new-build or refurbishment meets disabled people’s needs, relevant legislation and ‘best practice’ guidance.

    Enhancing the core product package, Total Hygiene has also devised a scheme for social housing providers, whereby certain equipment can be refurbished and moved to alternative locations when no longer needed at one home, optimising budget considerations.

    “One of the four necessary features is use of a toilet on the ground or entry floor,” says Robin Tuffley, Total Hygiene marketing manager. “Often, there isn’t the space to add a toilet specifically for the disabled person. A simple option is to replace a conventional WC with a ‘wash and dry’ (automatic shower) toilet, which, in one, enables the disabled person to go to the toilet without the aid of a carer, and can also be used by other members of the household. In addition, a key element of the Lifetime Homes criteria is that ‘new homes should be built to be accessible for all people, young and old, single or in families, disabled and non-disabled’, with a specific requirement being the provision of an accessible toilet, and it being ‘good practice’ to create a room from the outset that can be turned into a full wetroom in the future.

    “Total Hygiene is the largest and longest-established British provider of toilet solutions for disabled people. Our comprehensive product and service package means specifiers can use just one point of contact to ensure any new or refurbished dwelling optimizes accessible toileting and bathing, enabling the 10million disabled people in the UK to live as independently as possible.”

    Total Hygiene ( has 50 years’ expertise in developing, supplying and maintaining toileting aids; its Clos-o-Mat wash and dry toilet is the most successful unit of its type: today, some 40,000 Clos-o-Mats are installed in the UK, some of which have been in regular use for over 30 years. The company’s extensive range of options, from grab rails to height adjustable Clos-o-Mats and Aerolet toilet lifters, enables a bathroom or washroom adaptation to be selected and installed, from one source.

    *Papworth Trust, Disability in the UK Facts & Figures published 09/2012
    +The four features considered to be necessary for a home to be 'visitable' are: level access, flush threshold, sufficiently wide door and circulation space, use of a toilet on the ground or entry floor

  • Changing places at the apex of cultural quarter

    Apex HouseLeicester’s new Cultural Quarter will be truly open to all to enjoy, through an initiative by Apex Works.

    The organisation has developed Apex House, in the heart of the Cultural Quarter, into a community hub, to complement its work helping people who face extra barriers get training and jobs. A key part of the new development is the inclusion of a Changing Places toilet, provided in partnership with Leicester City Council. Open to be used by anyone with disabilities who is visiting the city centre, the toilet facility also provides Apex Works with an appropriate facility to help prepare its service users who want to work in the care sector.

    The equipment for the room has been supplied and installed by Total Hygiene, the UK’s leading disabled toilet provider. Larger than a standard ‘disabled toilet’, a Changing Places facility also includes relevant equipment for people who need the help of at least one carer- a height adjustable changing bench and hoist.

    To optimize the facility’s use, Apex Works has further incorporated a Clos-o-Mat ‘wash and dry’ toilet: looking like a conventional WC, the Clos-o-Mat can be used as such, but can also wash and dry the user instead of them, or their carer, having to wipe clean with toilet tissue, thus improving hygiene, dignity and independence.

    Gaynor Quilter, Apex Works Chief Executive, commented, “Our Changing Places toilet is the only one of its kind in the area. We see the new Changing Places toilet as a valuable and vital facility for people with disabilities who come into the city centre. It gives disabled people and their carers a safe, spacious facility with the right equipment. Providing these toilets makes a dramatic difference to the lives of people who need them, enabling them to go out and enjoy the things other people take for granted.”

    Under BS8300: 2009 it is ‘good practice’ to provide a Changing Places toilet in any building to which numbers of the public have access, be it a new build or a refurbishment or upgrade programme, in addition to standard accessible toilets. Since the Changing Places campaign began over 450 Changing Places toilets have been opened across the UK. In the last year alone, over 50 Changing Places toilets have been opened at venues across the country.

    Total Hygiene has a proven track record on the supply and installation of fully accessible toilets, including a substantial number of Changing Places facilities. Its ability to deliver design advice, supply, installation, commissioning and maintenance across the ambit of accessible toileting equipment, including the Clos-o-Mat wash and dry (automatic) toilet, means it is uniquely positioned to simplify the whole process for forward-thinking environments to which the public have access. 

  • Delivering optimum customer care….

    FrenchgateListening to customers’ needs has prompted a major shopping centre to take its facilities into the 21st century, and deliver services that optimize accessibility.

    Frenchgate Shopping Centre in Doncaster is the latest venue to open a Changing Places accessible toilet. Larger than a conventional ‘disabled’ toilet, a Changing Places unit not only has more space, to enable easier maneuvering with a wheelchair, but incorporates additional equipment, including a hoist and height adjustable changing bench. To further optimize use by as many people as possible, Frenchgate has also added a height adjustable washbasin and, instead of a conventional WC, a Clos-o-Mat Palma ‘wash and dry’ toilet.

    The Clos-o-Mat, manufactured by Total Hygiene, can be used as a conventional toilet but also can wash and dry the user after toileting without the need for the user, or their carer, to wipe clean with toilet tissue, thus improving hygiene, independence and dignity.

    Frenchgate Operations Manager Elaine Retallic explained, “Frenchgate already has five ‘conventional’ accessible toilets, but I had a meeting with a local lady whose daughter needed a hoist to be able to use the toilet. With her help, we have created a toilet that meets her needs, and hopefully those of many other disabled people and their carers, so they can relax and enjoy shopping at Frenchgate without worrying about provision of suitable toilet facilities.”

    The Changing Places facility, supplied and installed by Total Hygiene, is on Level 2, off the Food Mall, and is easily accessed via a key held at customer services. In its drive to optimize customer care, Frenchgate asks every user for comments when they return the key; further, the toilet is cleaned after every use.

    Total Hygiene has a proven track record on the supply and installation of fully accessible toilets, including a substantial number of Changing Places facilities. Its ability to deliver design advice, supply, installation, commissioning and maintenance across the ambit of accessible toileting equipment, including the Clos-o-Mat wash and dry (automatic) toilet, means it is uniquely positioned to simplify the whole process for forward-thinking environments to which the public have access. 

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  • Total approach simplifies educational toilet specification

    Elmwood CollegeThe number of pupils and students with special needs has grown by over 60% in the past 25 years, prompting an increase in the need of appropriate toilet facilities in educational buildings.

    To help specifiers better understand the legal and ‘best practice’ requirements, leading disabled toilet provider Total Hygiene has published a white paper: Considerations & Specification of Disabled Toilet Facilities in Educational Establishments.

    “Some 60% of statemented children are now in mainstream schools, and almost 6% of the higher and further education student population has a disability” says Robin Tuffley Total Hygiene marketing manager. “Yet according to research by the Bog Standard campaign for better school toilets, 57% of schools surveyed did not have any disabled toilet facilities!

    “Everyone knows about Building Regulations Approved Document M, but few specifiers are aware of the raft of additional guidance which is either a legal requirement or ‘good practice’. For example, the Equality Act replaced the Disability Discrimination Act, and now requires ‘reasonable’ adjustments are made to accommodate disabled people. Every building to which numbers of the public have access- including schools- should implement BS8300:2009; Building Bulletin 102 requires that schools have appropriate disabled toilets, but also the bigger, and better equipped, hygiene rooms.”

    The white paper covers all the relevant legislation and guidance in one place, and can be downloaded from the link below.

    Total Hygiene, founded 50 years ago, is the only company in its field with the in-house capability and expertise to design, supply, install, commission and service all the equipment for an accessible toilet or hygiene room, from grab rails through hoists and height adjustable basins to automatic (‘wash and dry’) toilets and toilet lifters. 

    [small-button color="blue" link="images/downloads/schools_white_paper.pdf"]Download The White Paper[/small-button]